Your information, handled with care.

Our approach

Community Health Connect (CHC) places nurses in permanent and fixed-term roles with aged care facilities across Tasmania. Doing that well means handling personal information, often information people share with us in confidence while they are thinking about a career move.

We treat that responsibility seriously. This policy explains what we collect, why we collect it, who sees it, and the control you have over it. We handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and we apply that standard across our work.

The information we collect

If you are a nurse or nurse leader, we may collect:

• your name, contact details and location
• your CV, employment history and qualifications
• your Ahpra registration details and endorsements
• your right to work in Australia, including visa status where relevant
• the roles, hours, settings and pay you are looking for
• referee details and the feedback referees give us
• records of our conversations, including notes on what matters to you in a role
• copies of checks a facility requires before you start, such as a police check, an NDIS worker screening check or immunisation records

If you work at a facility or provider, we may collect your name, role, employer, work contact details, the details of roles you are recruiting for, and records of our discussions with you.

If you visit the website, we may collect your IP address, browser and device type, the pages you view, and how you arrived at the site. Where you complete a form or subscribe to a report, we collect the details you give us.

Sensitive information

Some of what we handle is sensitive information under the Privacy Act, including health information such as immunisation status, criminal record information from a police check, and professional association memberships.

We collect this only where a role or a legal obligation requires it, only with your consent, and we use it only for that purpose. You may decline to provide it. Where a facility requires a check before employment, we will tell you so you can decide whether to proceed.

How we collect it

Most often, directly from you: through a conversation, an application, a form on this site, or an email.

We also collect information from job boards and application platforms where you have applied to a role, from your referees with your permission, and from public professional sources such as the Ahpra register or a public professional profile. Where we collect information about you from someone else, we will tell you, unless you would reasonably expect us to have it.

You can deal with us anonymously or under a pseudonym when you are asking a general question about the market or about pay. Placing you in a role requires your real details.

Why we use it

We use personal information to:

• match you with roles that fit what you are looking for
• prepare and submit your CV to a facility, with your permission
• arrange interviews, verify credentials and coordinate offers
• respond to enquiries from facilities and help them fill a role
• send you job alerts, market updates, salary guides and other information you have asked for
• improve our website, our reports and the way we work
• meet our legal, tax and record keeping obligations

Who we share it with

We also share information with referees, where you have nominated them and agreed to us making contact, and with service providers who help us operate, including email, customer records, website hosting, scheduling and analytics providers. They act on our instructions and are bound to protect the information they hold for us.

We disclose information where the law requires it, including in response to a lawful request from a regulator, a court, or a body with authority to compel disclosure.

Information stored overseas

Some of the services we rely on, such as email and cloud storage, are provided by companies that may store data on servers outside Australia, including in the United States and the European Union. Where that happens, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

Marketing and how to stop it

If you have registered with us or subscribed to our updates, we may send you job alerts, salary guides and market information by email. Every message includes an unsubscribe link, and we act on unsubscribe requests promptly, in line with the Spam Act 2003 (Cth). You can also email info@communityhc.com.au and ask us to stop.

Unsubscribing from marketing does not stop the direct communication needed to manage a role you have applied for.

Cookies and website analytics

This site uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use our pages. We use analytics tools that report on visitor behaviour in aggregate. Most browsers let you refuse or delete cookies through their settings, though parts of the site may work less well if you do.

We also use advertising tools from Meta (Facebook and Instagram) and Google, including the Meta Pixel and the Google Ads tag. These record visits to our website so we can show our job ads and other content to people who have visited, and measure how well our ads work. Meta and Google may combine this with information they hold about you, under their own privacy policies. You can manage the ads you see in your Facebook, Instagram and Google ad settings, and you can block or delete cookies in your browser.

Keeping information secure

We hold personal information in access controlled systems protected by passwords, multi-factor authentication and encryption in transit. Access is limited to what is needed to do the work. Paper records, where they exist, are stored securely and destroyed when no longer required.

If a data breach occurs that is likely to cause serious harm, we will notify affected people and the Office of the Australian Information Commissioner as required under the Notifiable Data Breaches scheme.

How long we keep it

We keep candidate records while you are open to hearing about roles, and for a reasonable period afterwards so we can approach you about suitable work. Records connected with a completed placement are kept for seven years to meet our legal and financial obligations. Where information is no longer needed and no law requires us to keep it, we destroy it or de-identify it.

You can ask us to remove your details from our records at any time.

Access, correction and questions

You may ask for a copy of the personal information we hold about you, and you may ask us to correct anything that is out of date or inaccurate. Email info@communityhc.com.au. We will verify who you are and respond within 30 days. There is no charge for a routine request.

In limited circumstances the law allows us to withhold access, for example where it would unreasonably affect another person’s privacy. If that applies, we will tell you why and explain what we can provide.

If you have a concern

Tell us first. Email info@communityhc.com.au with the detail of what has happened, and we will look into it and respond within 30 days.

If our response does not resolve the matter, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We review this policy as our services and the law change. The current version is the one published on this page, with the date it was last updated shown at the top.

Contact us

For anything relating to privacy, including access requests, corrections and complaints, email info@communityhc.com.au.